A Council-run service providing SEND support across all areas of need.

Supports children and young people from 2 years to post-16.

Referral reason: Concern about a child who is persistently absent from school, who may be at risk of exclusion (permanent or fixed term) and/or has identified additional needs including SEND.

People involved: Inclusion and Attendance team members – who will involve other services as needed. E.g., such as educational psychologists and the 0-19 health visiting service

Offer: Support is given particularly around transition points (e.g.for example, school readiness, primary to secondary school, and preparing for adulthood/post-16).

Support might include:

  • Whole school support/ awareness raising
  • Group work
  • Work with individual pupils/families

Issues covered include: wellbeing, sleep, behaviour, social emotional & mental health.

How to refer

Services - including schools and other education settings - can refer to the service through the Primary and Secondary Inclusion Panels or by emailing:


Parents can contact the service for advice using the same email address.

If parents, schools or services have any questions about attendance legal processes or penalty notices they should email