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About Us

This page tells you more about this website, and how to give feedback or make a complaint.

This website is owned and maintained by Sheffield City Council.

It provides information about a wide range of topics.

It covers support for:

  • children, young people and families
  • adults
  • young people with special educational needs and disabilities (SEND) and their parents and carers. This is called our Local Offer. 

The website is free to use to find information. It is free to join if you want to add information. This would be about you, your service or activity, or the care or support service you provide.

We will sometimes edit the information shown on the directory, for example if there are spelling errors or missing information like the address or contact telephone number.

We have an inclusion and exclusion criteria we use.  This helps when we decide which services appear in the directory. We want to promote events, activities and services that help people:

  • have a good life
  • get involved, and get support from their community
  • get help and support to stay independent, safe and well.

You can suggest a change to any page in the directory.  This could be whether it is for a service you have received or you provide, or if the information is wrong.

You can also give us feedback about any advice you read on the directory, whether you found this useful or not. You can give any feedback directly by emailing the Sheffield Directory Team:

SheffieldDirectory@sheffield.gov.uk 

Or you can use the Feedback link at the bottom of every advice page.

Feedback picture

We are also interested in hearing from people who would like to help us to develop the website. There’s more information about this on our Get Involved page.

We include details about the following types of organisation/service/activity.

1. Area

Clubs, groups, organisations and services based in Sheffield, including areas which border Sheffield that Sheffield people would typically travel to take part in an activity or use a service. We will also consider regional organisations which run a service or activity in Sheffield.

Exceptions. We will consider putting a regional or national organisation on if there is a gap in local service (such as organisations which help people stay independent, safe and well).

2. Type

Voluntary, community, faith and statutory organisations. Also care providers and childcare organisations including childminders, playgroups, after school clubs, schools, nurseries and children’s entertainers.

Exceptions. We will consider including a commercial organisation that is a social enterprise or provides a community benefit (particularly those that enable people to improve their quality of life/help people stay independent, safe and well). These include:

  • education and training
  • tutors
  • education classes
  • sport and leisure
  • dance, martial arts, keep fit and yoga classes
  • speakers for meetings
  • tennis, sailing club
  • leisure centres
  • health and wellbeing
  • and psychotherapists (if a member of a professional body)
  • healthy eating and weight management
  • complementary health (such as osteopathy, chiropractic, acupuncture, herbal medicine and homeopathy, if a member of a professional body).
  • social care registered providers of social care support (such as Care Quality Commission (CQC) registered). This includes home support and residential care.
  • non registered support services like cleaners, home support services, befriending support, where the support does not require CQC registration.
  • handyperson and gardening services.
  • home visiting hairdressers, chiropodists, opticians
  • transport public transport providers providing accessible taxis, minibus etc
  • housing social landlords.

Exclusions

1. Organisations which do not supply any contact details, like: telephone, email or website.

2. We reserve the right to remove or suspend any content without notice or explanation.

Review

Our inclusion/exclusion criteria was reviewed and approved in January 2023. We will review it again in July 2024.

If you have any questions or comments about our our criteria contact us. Please email sheffielddirectory@sheffield.gov.uk.

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